Returns & Exchanges

At SOUNDPEATS, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If you encounter any issues or change your mind, our streamlined return process ensures a hassle-free resolution.

1

Initiate Your Request

Contact our support team within 30 days of purchase with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the earbuds, charging case, and all original accessories in the original packaging to ensure the item is protected during transit.

3

Ship to Service Center

Affix the provided shipping label or address information to your package and drop it off at your nearest authorized carrier location.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing